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Terms and Conditions

By using our website, including hosting through Shopline Hong Kong, you are acknowledging that you have read, understand, and agree with our terms and conditions.  If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. We reserve the right to update, make changes or replace any part of our terms and conditions by posting updates to our website.

 

We are Trunomad Ltd, an online store and a company registered in Hong Kong.

Trunomad online store is hosted by Shopline Hong Kong which provides us with the online e-commerce platform, which allows us to sell our products and services to you.

You are: anyone who uses our website, including all pages controlled by us, and/or through Shopline Hong Kong or otherwise.

There are further and separate terms that you also agree with Shopline Hong Kong by using our website.

Each party acknowledges that, in entering into this agreement, she/he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.


General conditions

Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. We reserve the right to refuse service to anyone for any reason at any time. 

We will notify you by email as soon as possible to acknowledge receipt of your order. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone informing you about this.

We may not accept your order if an item you have ordered is out of stock or if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. We do not guarantee that goods advertised on our website are available. We may change these terms from time to time. The terms that apply to you are those posted here on our website on the day you order goods.

Please note that we reserve the right to reject any offer to purchase by you at any time.

Please inspect our products upon receipt and check that everything specified on the delivery note is included. You can cancel the order in accordance with your cancellation rights as stated in our return policy.

If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date.


Modifications

We reserve the right to modify any term or condition as contained herein at any time without giving notice. The price of goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those goods.  We do not sell the goods in all countries. We may refuse to deliver the goods if you live in a country we do not serve. 


Online store conditions

You are prohibited from using the site or its content for any kind of unlawful purpose. You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the terms will result in an immediate termination of your services. You agree not to duplicate, sell or resell any portion of the service. You agree not to use our products for any kind of unlawful advertising.


Accuracy of information

We reserve aright to make changes to our website at any time. We are not responsible if information made available on this site is not accurate, complete or current.


Pricing changes and service

If, by mistake, we have under priced goods, we will not be liable to supply those goods to you at the stated price, provided that we notify you before we dispatch it to you. We reserve a right to change prices on our website at any time. If our product is unavailable, we reserve a right to refuse our service at any time. We reserve the right to discontinue any of our products at any time.


Inaccuracies and prohibited usage

Occasionally there may be information on our site that contains typographical errors, that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors.   


Updating account information

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates.


Payment

Payments can be made by the following methods: Visa via Stripe and PayMe.  We reserve a right to change payment systems at any time. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not authorise payment to Trunomad Ltd, we will not be responsible for any delay or non-delivery of products.

Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.

If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.

Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us. Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.


Limitation of liability

We do not guarantee or warrant that your use of our service will be uninterrupted, timely, secure or without errors. 

It is under your responsibility to read our ingredient label carefully prior applying our products. It is also under your responsibility to first patch test the merchandise.  In no case is Trunomad Ltd, its employees, directors or agents, and/or its affiliates responsible for any injury, unlikely allergic reactions or consequential damages of any kind.

All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.

We disclaim any obligation or liability to you arising directly or indirectly from information you take from our website.

We shall not be liable to you for any loss or expense arising out of or in connection with your use of our website, which is indirect or consequential loss, or economic loss or other loss of turnover, profits, business or goodwill.

Our website may include content posted by third parties. We are not responsible for any such content.

We will do all we can to maintain access to our website, but it may be necessary for us to suspend all or part of our service for repairs, maintenance or other good reasons. We may do so without telling you first.

You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceding 12month period for the goods concerned.


Governing Law

These terms and any separate agreements where we provide you services shall be governed by and construed in accordance with the laws of Hong Kong.